Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. After submitting your order, contact us via email or live chat with your order number and preferred payment method. We will send payment instructions within minutes. Complete payment within 24 hours to secure your order.

The minimum order value is $100. This ensures we can maintain our quality standards and operational efficiency while providing cost-effective shipping for all our customers.

Yes, we offer volume discounts, contract pricing for recurring orders, wholesale partnerships, and special institutional rates for research institutions. Contact our wholesale team to discuss your specific needs and receive a custom quote.

Standard shipping takes 3 to 5 business days. Express shipping takes 2 to 3 business days. Orders are processed within 24 to 48 hours of payment confirmation. Exact delivery times depend on your location and the shipping method selected.

Absolutely. All packages are shipped in plain, unmarked outer packaging with no company logos, product names, or chemical references. The return address is generic and neutral. Products are sealed in mylar-lined, heat-sealed inner bags for maximum protection and discretion.

Yes, all orders include full tracking. You will receive a tracking number via email once your order ships, along with real-time updates and an estimated delivery date. You can track your order directly from our website or the carrier portal.

Yes, free express shipping is available on all orders over $250. The express shipping upgrade is automatically applied at checkout when your order total exceeds the threshold, regardless of which warehouse your order ships from.

Orders with confirmed payment before 2:00 PM EST (USA warehouse) or 3:00 PM CET (Europe warehouse) are shipped the same business day. Orders placed after the cutoff time or on weekends are processed the next business day.

We accept cryptocurrency (BTC, ETH, USDT) with an automatic 10% discount, bank transfers (SEPA, IBAN), digital wallets (Zelle, Apple Pay), and regional options including Revolut, PayID, and Interac e-Transfer. If none of these work for you, contact us to discuss alternative arrangements.

All products are independently third-party tested and verified at over 98% purity. Each batch comes with a certificate of analysis. Lab test reports, NMR spectra, and additional analytical data are available upon request for qualified researchers.

Yes, we offer volume discounts, contract pricing for recurring orders, wholesale partnerships, and special institutional rates for research institutions. Contact our wholesale team to discuss your specific needs and receive a custom quote.

Due to the nature of our products, we do not accept returns. However, if your order arrives damaged, incorrect, incomplete, or is not delivered at all, we offer immediate reshipment or a full refund. Report any issues within 48 hours of the expected delivery date.

Our support team is available 24/7 through multiple channels: live chat on our website for instant assistance, email for detailed inquiries with responses within 2 to 4 hours, and our contact form on the Contact Us page. Our team includes chemistry professionals who can provide technical guidance.